Customer Care & Help Centre

Customer support throughout your journey

Gujrat Autos aims to respond to genuine enquiries clearly and maintain an accurate record of customer interactions.

Typical support matters

• Vehicle enquiry and handover documentation.
• Existing contract details or approved changes.
• Instalment dates and amounts.
• Receipt posting, missing payments and corrections.
• Customer portal access.
• Verification or document requirements.
• Repairs, returns or other contract-related after-sales matters where applicable.

Help us review your request

Share a short description, relevant reference number, preferred contact details and supporting information where appropriate. Avoid uploading identity documents or financial credentials to unverified channels.

Escalations

If your issue remains unresolved, request that the team review the transaction history and supporting evidence. Formal complaints are handled through the process outlined in our complaints and disputes guide.

Send a support enquiry · Read payment guidance.